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Quality |
In the latest years, Ekilater has devoted plenty of time and effort to guarantee the products final Quality. For this purpose, we have created two computer applications that have made it possible to:
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Update the pieces Quality Standards according to the documentation available. | |
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Register all documents related to the Quality System. | |
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Keep the pieces modification records well arranged and up to date. | |
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Obtain statistics on quality evolution. |
All these improvements have been done considering the Quality system ISO 9001/2000. The target for next year is to obtain the Certification.
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Clients |
Since people in charge of the company management are aware of how important the service provided is, they have always considered that quality must be oriented to satisfy clientsą requests. That is why we carry out a survey every year, evaluating 5 indexes related to service quality:
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Quality of the pieces | |
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Punctuality in delivering | |
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Dealing with claims | |
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Technical support | |
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Quality-price relation | |
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Summary |
The indexes above are scored from 1 to 5 and we obtain the average point from the evaluated indexes.